Choosing a Web Site Hosting Provider
There is anxiety about choosing a hosting company and understandably so. Everyone has heard a story or two about unfortunate situations that happen and the vulnerability of not having control. As with many things, nothing beats a recommendation from a trusted source, but there is a practical approach to choosing a host.
Based on the requirements for a site, there are several things to consider:
Web server platform – Does the site need to reside on a Windows server, Linux or Unix server, or does it matter?
Bandwidth – How much traffic does the site have? What kind of content does it display? Rich media requires much more bandwidth than text files.
Drive space – How many and how large are the files (pages, images, audio and video, PDFs…) does the site have?
Email service – How is email provided: in-house, ISP, web host or another provider? If the hosting company will provide email make sure they meet the requirements for users, size limits, spam control, virus protection and web mail.
Functionality – Does the site require additional components to function? Complex sites often rely on applications and server software that provide business processes that must be installed on the web server or another server on the newwork. This is a big issue. For example, if a site has a content management system or e-commerce, is it compatible with the host’s set-up? Will they allow the installation of new components? Some hosts will if they meet their approval, but most are leery of custom built apps.
Database – What kind of database is required? How does it need to be configured and managed? How large is the data. Site traffic also affects data resources.
Add-ons – Hosting companies often have add-ons included with their hosting packages: shopping carts, payment gateway APIs, blogs, forums, wikis, site builders, newsletter distribution apps, the list goes on and on. Which of these are most useful?
Site & account administration – This can make managing your site easy or a pain. Hosting companies with good administration consoles allow users to log-in via a browser and control preferences and settings to manage the operation of a site and email services. This is important because the more robust the admin tool is the less need for customer service.
Support – Good hosting companies have 24/7/365 support by phone and email with quick response times. Check to see if they have a support ticketing system and logs on responses and resolutions.
Plan variety – Hosts with several plans allow you to choose what is needed without extra costs.
Security – Learn how the host updates and maintains their systems and what their security policies are.
Backups – Learn how often backups are done and whether they have off-site backup facilities.
Availability – Ask about down time for both their internal network and servers and the Internet connections into and out of their facilities. They should have redundancies throughout.
Price – Hosting prices have dropped steadily for the past several years and are a value now. Do some competitive analysis and find a good deal with a good company. They’re out there. One may also renegotiate their current plan based on the competition’s rates.
Depending on the specifics of a site’s requirements this list can get pretty long, but these are the main points to research. On-line places to look for leads on hosting companies are developer portals, software manufacturers support sites, resellers, and hosting watchdog sites. Also ask other business associates, especially IT folks. Be cautious of companies that host sites, but it isn’t their primary function. Often they provide this service to clients for which they have other relationships and market it as a side business. They usually cannot provide the level of service a true hosting company can. Quick action must be taken when the site is down and costing the business money. The more learned about hosting, the more confidently a sound decision can be made. Take time to do research and get help from a qualified consultant. Technology
|